Retail in focus
As we look to the future, one thing is clear – customers continue to raise the bar for great experiences. But what essential details are behind in meeting retail consumers’ expectations?
Source: Adobe 2023 Retail Digital Trends
Delve into IT capabilities for your retail software solution
- Strategic IT consulting. Set a structured approach to align business goals and retail software solutions. Manage your IT architecture with the assistance of TOGAF-certified professionals;
- eCommerce platform integration with new payment, delivery/return service providers, social platforms, and global marketplaces to support your growth strategy;
- Modernisation and integration of siloed applications used by marketing, sales, contact centre, and other interested business parties to improve and automate ordering and fulfilment, customer services and other operations;
- Digital channels. Enable omnichannel to boost sales and improve customer loyalty with personalised offering and experience on any sales channel and customer device;
- Data analytics and reporting. Create and implement effective data analytics and reporting processes to better understand customer behaviour, make more accurate predictions on demand (for example, avoid overstocking/understocking), and allow real-time data flows for seamless communication;
- Cloud modernisation and migration to boost flexibility within your IT costs, expand to new geographic markets, and mitigate fluctuations in seasonal traffic.
Why work with us?
- Expertise in digital channels. With a proven track record in omnichannel implementation, we ensure a smooth customer journey across different platforms (mobile, web, self-service);
- Experience in payments and logistics. Let us apply our extensive expertise working with banks or providers that use payment processes as well as logistics service providers and their supply chain operations;
- ERP and CRM integrations. Let our team build a centralised hub for your business through ERP integration and optimise client data collection and management via an integrated CRM;
- Agile methodology. Working with many projects within the retail industry, we focus on breaking long-term, complex, hierarchical processes into smaller parts for continuous execution;
- Legacy system modernisation. We fully cover you in modernising your legacy systems and ensuring ERP, security or user experience practices. No matter your company’s size.
What our clients say
Rita Čižikienė
CTO at Euroapotheca
We’re pleased to have Baltic Amadeus as our trusted technology partner, always eager to provide comprehensive support and expertise when delivering top-notch IT solutions. And the Eurovaistine.lt eCommerce platform was no exception, wherefore the final project’s result exceeded our expectations.
Gytis Urbonavičius
Head of IT at Lytagra
Valuable insights and easy collaboration. Thank you, Baltic Amadeus team!