Cloud support

Proactive cloud support on the agreed SLA, ensuring business continuity and protecting from financial losses.

Robertas Skardžius
Cloud & Data Business Manager

Cloud support

Proactive support on the agreed SLA, ensuring business continuity and protecting from financial losses.

Robertas Skardžius
Cloud & Data Business Manager
Cloud support services
Incident and problem management
Performance and security monitoring
Backup and disaster recovery management
Patching and updating
Cost management

Benefits for your business

  • Single provider responsible for applications and infrastructure support;
  • Reduced amount incidents and downtimes;
  • Proactive care, ensuring the adoption of the innovations;
  • Expenses control throughout continuous infrastructure optimisation;
  • Full focus on business requirements and growth instead of maintaining existing infrastructure.

Cloud support outputs

  • Incident management. We manage and resolve requests under the agreed service level agreement;
  • Proactive care. We perform monitoring tasks and administer backup, disaster recovery solutions, patching and updating;
  • Cost management. We provide the required cloud services through our supply channel and perform continuous cost-optimisation initiatives;
  • Extended support. Based on requirements, we can support your infrastructure 9×5, 16×7, 24×7.

Work with top-tier cloud consultants

  • Flexibility. Every client has diverse needs. So, whether you seek a quick consultation or a long-term partnership, we are flexible with our timing and pricing;
  • Personalised support and expertise. Communicate with top-tier consultants and IT experts, who ensure your unique needs are heard and accurately addressed in our work;
  • Extensive and diverse experience. Our certified experts have extensive experience guiding various organisations – from startups to global corporations;
  • Business-savvy IT experts. We consider multiple alternatives for significant IT changes and investments, carefully assess each proposal, and clearly explain complex IT concepts.
Case studies
What our clients say
Morten Janum
Morten Janum
CTO at ProMark
The full collaboration mode is on when working with the Baltic Amadeus team! Their expertise in Azure and DevOps made a smooth way to reach the results we have with the ProMark solution today.

Let’s work together

Want to discuss potential opportunities?

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    Robertas Skardžius
    Cloud & Data Business Manager