Omnichannel platform: build self-service that customers love
Leave a poor customer experience for your competitors. Ensure a flawless customer journey between channels with the Baltic Amadeus digital platform.
We provide a single digital layer decoupled from the backend systems and a white-label mobile solution, delivering continuous value to end-users across any device. Make your self-service platform stand out.
Our omnichannel service is perfect for companies that want to:
- Differentiate themselves in a competitive market;
- Directly engage with their buyer persona;
- Enable sales & service first approach;
- Ensure ongoing marketing improvements;
- Guarantee excellent customer experience even through multiple touchpoints;
- Provide practical insights to their team.
What should you expect?
- One digital platform = multiple channels. Place your platform on channels of your choice: public website, self-service, or mobile application;
- Seamless interaction with customers. We offer a fully integrated platform that ensures a smooth and continuous interaction with customers across multiple channels; 0.
- Open and proven standards. Our component-based architecture platform provides the flexibility and ensures an easy platform adaptation by you and your partners;
- Every touchpoint matters. We carefully analyze your customer’s behaviour and build the end-to-end customer journey, including various touchpoints and preferences on communication, purchasing or usage;
- Unique functionalities. Our digital platform allows the out-of-the-box functionalities to be adopted, extended or replaced to fully cater for the customer’s functional and technical requirements.
Digital platform consists of four core parts:
Why Baltic Amadeus?
- No vendor lockins. We provide all the source codes and relevant documentation to you;
- Best-suitable cloud infrastructure. We assess and offer cloud-based infrastructure for your solution (Microsoft, AWS, Google);
- Technology-based convenience. We use only the most advanced technologies to ensure 24/7 availability and faster response times for your self-service platform;
- Expertise. Our qualified experts are ready to build a professional platform’s infrastructure and support its maintenance;
- Fast delivery. We can start working on your platform in 2-4 weeks.