E-commerce website to improve service quality for electricity consumers
A solution that ensures smooth and efficient operations not only for the client, but also for the end user.
Situation
One of the largest companies in the Lithuanian energy sector asked us to update its customer self-service website, which no longer met user needs. The old website did not satisfy new bandwidth and security requirements and had no option for direct payment via banks or messaging functionality. Users were also unable to perform actions such as signing e-agreements, changing plans and obtaining conditions for electricity installation.
Solution
Baltic Amadeus offered a solution based on EasyWeb, HTML, CSS, JavaScript, CF, .NET, Web Services, JS+jQuery technologies. After the solution was implemented, the old website was transformed into the self-service portal www.manoelektra.lt. The new solution was developed using all testing methods for usability and had an authentication option. It was also adapted for the declaration of domestic meter readings and ordering services, and had integration interfaces with more than five information systems and banks.
Added value
The new website allowed clients to separate the services of private and business customers, declare readings directly to customers and investors, submit invoices for services and receive payments directly via banks, submit analytical reports, send messages to customers and waive intermediate services – thus optimising customer activities and decreasing the load on the customer helpline. The solution allowed the client to speed up and improve the quality of service for Lithuanian electricity consumers.
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